Understanding user problems is hard.
Traditional analytics shows what users do, but not why they do it.
That’s where targeted surveys help.
In this article, we show how Monolytics Surveys can be used to collect relevant user feedback at the right moment — and turn assumptions into validated insights.
👉 Watch the full video tutorial here:
Why generic surveys don’t work
Most surveys fail because they are shown to the wrong users or at the wrong time.
Global NPS surveys often collect noisy feedback that is hard to act on.
Targeted surveys solve this problem by asking specific users questions exactly when context matters.
How Monolytics Surveys work
Monolytics allows you to create surveys from ready-made templates or from scratch.
You can:
- Target users by page, event, timing or user properties
- Show surveys only to relevant sessions
- Limit the number of responses
- Customize every question
- Analyze results with AI summaries
- Export data for further analysis
This makes surveys practical for real product decisions.
Example use case
A common example is collecting feedback after a successful purchase.
The survey can be triggered:
- On the purchase success page
- A few seconds after page load
This ensures feedback comes from users who just completed the flow and still remember the experience clearly.
Reviewing and analyzing results
Once the survey is live, results are available in the Data section.
You can:
- Track survey performance
- Review answers per question
- Generate an AI summary
- Export responses as a CSV file
This helps teams quickly identify patterns and prioritize fixes.
Why targeted surveys matter
Targeted surveys:
- Reduce guesswork
- Validate real user problems
- Help teams focus on high-impact improvements
Instead of debating assumptions, teams can rely on direct user feedback.
