Understanding why users do not convert is critical for improving your website performance.
Session records help you see real user behavior, not assumptions.
In this article, we show how to find conversion issues using Monolytics session records and filters.
Why session records matter
Analytics numbers show what happened.
Session records show why it happened.
By watching real sessions, you can see where users hesitate, get confused, or abandon the funnel.
This gives direct evidence of conversion problems.
How to analyze conversion issues
In Monolytics, session records are available in the Records section.
On the Analytics page:
- Filters are shown at the top.
- Recorded sessions are shown at the bottom.
Filters help you focus on specific user groups:
- Source filter shows users from paid ads or other traffic sources.
- User type filter separates new and returning users.
- Browser, device, and OS filters help identify technical issues.
- Events AND filter shows users who completed selected funnel steps.
- Events OR filter shows users who started a funnel.
- Without events filter shows users who dropped out of the funnel.
Example: users who did not purchase
Using event filters, you can easily find users who:
- selected an item,
- added it to the cart,
- but did not complete a purchase.
This is a clear conversion drop-off.
It is based on real user actions, not assumptions.
Watch session replays
To understand what went wrong, you can open any session using the Replay button.
You see exactly where users stop, hesitate, or leave.
You can also share a session with your team by clicking Copy Record URL.
This makes collaboration faster and clearer.
Video walkthrough
Watch the full step-by-step walkthrough in this video:
👉 https://youtu.be/oVAjqvJvyxY?si=bQulj_2QflyD_4Al
Conclusion
Session records turn conversion problems into visible evidence.
By combining filters and replays, you can clearly see why users do not convert and fix issues faster.
Article about setting up records campaign to create records is here https://blog.monolytics.app/blog/record-campaigns-conversion-issues/
